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More to Explore - Information About Blood Cancers for Patients, Families and Healthcare Professionals

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Help with Insurance Issues

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Disclaimer: These resources are regularly reviewed to ensure that links still work correctly and the resources listed continue to be helpful to our visitors. If you find that a link isn't working or information is incorrect or if you'd like to have your own organization listed here, please email Because we want to be sure that our visitors find the most relevant resources, we encourage you to visit the organization's website for more detailed information.

Population served: Everyone in the U.S. (check the website for availability in your area) 

Mission: 2-1-1 is the telephone number of a call center that offers information and provides referrals to health and human services for everyday needs and in times of crisis. Services vary from community to community.  

Examples of service referrals include:

  • Support for older Americans and persons with disabilities: home healthcare, adult daycare, congregate meals, Meals on Wheels, respite care, transportation and homemaker services
  • Support for children, youth and families: childcare, family resource centers, summer camps and recreation programs, mentoring, tutoring and protective services.
  • Employment support: unemployment benefits, financial assistance, job training, transportation assistance and education programs
  • Basic human need resources: food banks, clothing, shelters, rent assistance and utility assistance
  • Physical and mental health resources: medical information lines, crisis intervention services, counseling, drug and alcohol intervention

2-1-1 Canada
Population served:
Certain sections of Canada (check the website for availability in your area)

Mission: 2-1-1 is the telephone number of a call center that offers information and provides referrals to health and human services for everyday needs and in times of crisis. Services vary from community to community.

Examples of service referrals include:

  • Health services and support
  • Financial and social assistance
  • Housing and utility help
  • Food assistance and meal programs
  • Senior services and home care
  • Government program assistance
  • Parenting and family programs
  • Disability support services
  • Volunteer organizations
  • Newcomer services
  • Mental health support

Cancer Legal Resource Center (CLRC)
866-843-2572 or 213-252-8449
Population served: People affected by cancer as well as community groups, employers and health professionals in the U.S. 
Other language(s): Spanish

Mission: To provide information and resources on cancer-related legal issues to cancer patients, survivors, caregivers, health professionals, employers, and others coping with cancer.

  • Offers a national, toll-free telephone assistance line where callers can receive free and confidential information about relevant laws and resources for their particular situation
  • Is a joint program of the Disability Rights Legal Center and Loyola Law School, Los Angeles.

Foundation for Health Coverage Education (FHCE)
Website only
Population served: People in the U.S. seeking information about the eligibility criteria for health insurance coverage within their state
Other language(s): Spanish

Mission: To simplify public and private health insurance eligibility information in order to help more people to access coverage.

  • Features the Health Care Options Matrix, customized by state. Includes detailed program information for every health coverage option in your state by providing program information, costs, sign-up checklists, links to start applications and special resources.
Contact: 800-318-2596
Population served: Individuals, families and small businesses looking for information about health insurance options
Other language(s): Spanish website and 150 languages translation services available by phone

Mission: To host health insurance marketplaces and to provide consumers with information on the Patient Protection and Affordable Care Act (ACA).

  • Provides information about health insurance options in each state?s health insurance Marketplace
  • Provides information about financial assistance options to purchase insurance in Marketplaces     
Contact: 866-573-8466
Population served: People seeking information about health insurance available in the United States

Mission: Offers consumers information on medical insurance options, including federal and state programs, insurance for the self-employed, people with pre-existing conditions, COBRA, etc.

  • Information is current and updated as provisions of the Affordable Care Act are being implemented.

HealthWell Foundation
Population served: Insured patients living with chronic and life-altering illnesses to help them afford their medical treatments
Other language(s): Spanish

Mission: To provide assistance to eligible patients with their out of pocket costs associated with the treatment of specific disease states allowing them to begin or continue life-saving or life-changing therapies.

  • Provides financial assistance to eligible individuals to cover co-insurance, co-payments, health care premiums and deductibles for certain medications and therapies.

Medicare Rights Center (MRC)
Contact: 800-333-4114
Population served: People with Medicare and their caregivers, professionals
Other language(s): Spanish

Mission: To ensure access to quality, affordable health care coverage for older adults and people with disabilities.

  • Non-profit consumer service organization offers resources in easy-to-follow language, to help people with Medicare and their caregivers understand their rights and options
  • Telephone helpline offers consultation with knowledgeable counselors about a wide range of Medicare-related issues, including how to reduce premium and prescription drug costs and how to appeal a denial by an HMO or Part D plan
  • Biweekly newsletter, Dear Marci, offers explanations of Medicare coverage and options
  • Offers comprehensive services to professionals who work with people who have Medicare and must understand the "ins" and "outs" of the system.

National Cancer Legal Services Network
Website only
Population served: Cancer patients in the U.S., caregivers, health professionals, attorneys

Mission:  This multidisciplinary coalition aims to promote access to healthcare and to increase the availability of legal services for people living with cancer, their families and caregivers.

  • Website link to map and listing of legal organizations in the U.S.
  • These organizations assist with insurance disputes, public benefits, housing, employment issues, future care and custody planning, immigration, and advance directives.

Patient Advocate Foundation (PAF)
Contact: 800-532-5274
Population served: People in the U.S. with chronic, life-threatening and debilitating illnesses
Other language(s): Spanish, translation services available by phone

Mission: To provide professional case management services to Americans with chronic, life threatening and debilitating illnesses.

  • PAF Case Managers serve as active liaisons between the patient and their insurer, employer and/or creditors to resolve insurance, job retention and/or debt crisis matters as they relate to their diagnosis; may also be assisted by doctors and healthcare attorneys. PAF seeks to safeguard patients through effective mediation assuring access to care, maintenance of employment and preservation of their financial stability.
  • Offers PAF authored publications and content, distributes booklets and publications
  • Offers an annual scholarship program for survivors
  • PAF Co-Pay Relief Program provides direct financial assistance to insured patients who meet certain qualifications to help them pay for the prescriptions and/or treatments they need. This assistance helps patients afford the out-of-pocket costs for these items that their insurance companies require. For details, call 866-512-3861.

Patient Services, Inc. (PSI)
Population served: People with chronic illnesses and conditions in the U.S.
Other language(s): Spanish

Mission: PSI supports people with expensive chronic illnesses and conditions through locating solutions with health insurance and assisting with premiums and prescription co-payments to facilitate positive health and well-being.

  • Evaluates an individual's financial, medical, and insurance situation to determine who is eligible for premium or co-payment assistance.
  • Offers an interactive insurance navigation tool to help locate potential insurance options in the U.S.

Survivorship A to Z, Inc.
Population served: People living with cancer or HIV/AIDS and their caregivers, health professionals

Mission: To provide people with a life challenging condition such as cancer or HIV/AIDS with all the practical, legal and financial information they need through the entire continuum after a diagnosis.

  • Online resource for information about employment, insurance, finances, government programs, day to day living, medical care, planning ahead, emotional well-being.
last updated on Thursday, May 22, 2014