Manager, Patient Access (Community Outreach)

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer."  At LLS, employees take our mission seriously.  Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality:  Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."

The Patient Access Manager (PAM) is to implement LLS's Patient Access strategy, which is to connect patients with LLS core services soon after diagnosis; provide ongoing support, education, and access to quality care and partner with campaign and donor development in revenue generating activities.
Reporting to the Region Mission Director, Director of Patient Access or Senior Patient Access Manager, the PAM will provide services and outreach to patients, their caregivers and healthcare professionals in their coverage areas.
This role will be a key mission "expert" for the chapter or chapters for which he or she is responsible and will deliver essential access & education services to multiple stakeholders to ensure patients receive quality, coordinated cancer care.   

Job Responsibilities

The PAM is a relationship manager who will implement the following priorities, according to the organization's operational plan:

  • Create and maintain deep engagement with, and support for, patients throughout their cancer journey.
  • Connect patients with LLS core services and/or external resources soon after diagnosis.
  • Conduct face-to-face visits with physicians, nurses, social workers and other providers at cancer centers and community oncology offices, as well as with community-based organizations, to build relationships and introduce them to LLS mission and core services in order to increase patient referrals.
  • 'Market' the Information Resource Center as an essential point of initial contact inside and outside of LLS.
  • Carry out the First Connection® Program.
  • Provide ongoing support, education and access to quality care
  • Conduct community-based education programs, including smaller blood cancer conferences, to include underserved communities and secondary markets.   
  • Lead and/or contribute to the implementation of large, regionally-based blood cancer conferences with >500 participants.
  • Partner with organizations (e.g., NASW, ONS, APHON) to provide education, with CE credits when possible, to health care providers, especially nurses and social workers.
  • Identify opportunities to better reach underserved communities through provider and community outreach.
  • Build Mission Committees to develop relationships between local oncology professionals and key volunteers and the LLS Chapters and to assist in the development and evaluation of programming.
  • Improve alignment and coordination of field mission and chapter staff
  • Engage patients, caregivers, and health care professionals to volunteer for campaign, donor development and mission-related activities
  • Partner with campaign and donor development to provide information about the LLS mission to internal and external stakeholders, including staff, potential volunteers, donors and funders.
  • Partner with advocacy and campaign staff to identify advocates and patient stories and maintain engagement in policy initiatives.

In addition, the PAM will be responsible for:

  • Implementing an effective, timely and ongoing communication strategy to ensure relevant patient access information, strategies and goals are delivered to internal and external stakeholders;
  • Ongoing management of budgeted resources;
  • Annual business plan development and corresponding analytics;
  • Close partnership with RMD and regional PAM's to refine and implement Access and Education strategies;
  • Assessment of ongoing needs and gaps in access, services and education for patients and providers within the geographic region; and
  • Timely compliance with all reporting requirements

Core Partnerships

Chapter Executive Director

  • The PAM will collaborate and partner with ED(s) and Chapter(s) staff to ensure effective and coordinated implementation of LLS's mission, campaign and development strategies.

Advocacy Managers and Government Affairs Directors

  • The PAM will collaborate and partner with the region Advocacy Managers and Government Affairs Directors to ensure coordinated and effective implementation of LLS's field advocacy strategies.

Patient Access Managers

  • The PAM will coordinate his or her activities with other PAM's in the region to ensure the most effective use of Field Mission resources in order to achieve Mission Access goals.

Staff of Information Resource Center, Patient Access and Education Content, etc.

  • The PAM will routinely communicate and collaborate with the staff of the Information Resource Center, Patient Access and Education Content, Policy Development and Regulatory Affairs to facilitate the provision of services to our patients.

Other Internal Collaborations

  • The PAM will work in collaboration with a number of other internal stakeholders, including Marketing & Communications, Donor Development, Policy Development, Regulatory Affairs and Operations.

Key Requirements

  • Minimum BA or BS; advanced degree or equivalent experience a plus
  • 3-7 years of progressively responsible related experience
  • Healthcare educational background preferred
  • Must reside within the chapter area(s) he or she manages
  • Experience and skills in problem solving, relationship and network building, volunteer development and educational programming
  • Excellent verbal and written communication skills; must be able to articulate the LLS Mission (Research, Patient & Professional Programs, Advocacy/Policy) to a wide audience
  • Account management experience a plus
  • Ability to leverage relationships and negotiate agreements
  • Strong healthcare knowledge base with oncology experience preferred
  • Strong problem-solving, priority-setting and project management skills
  • Ability to work independently, thrive under pressure and perform multiple tasks
  • Broad cultural competency
  • Proven ability to conceptualize and articulate science-based policy goals
  • Fundraising experience a plus
  • Experience working in a matrix environment a plus
  • Strong computing skills required
  • Position may require 25% - 50% travel; night and weekend work may be required

For consideration, please forward cover letter with resume and salary history (SALARY HISTORY MUST BE INCLUDED FOR CONSIDERATION), to:

The Leukemia & Lymphoma Society
5296 Commerce Drive
Suite 101
Murray, UT  84107

Fax: (914)821-8247
Online: Patient Access Manager



The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting.

The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer.

last updated on Friday, October 31, 2014