South Central Texas Chapter

Bilingual Manager, Patient Access, Education & Advocacy

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."

Position Title: Manager, Bilingual Patient Access, Education and Advocacy
Position Location:  1 position located in either San Antonio or Austin


  • Serve as key local leader for ensuring Hispanic/Latino blood cancer patients can access the quality, coordinated cancer care they need.
  • Focus is on developing and managing high-performing network of patient and provider resources and providing world-class "patient concierge" service from first call to final issue resolution.
  • Build engagement with Hispanic/Latino grassroots and grasstops advocacy volunteers within territory.
  • Extend community outreach by building strong relationships with key community organizations and the medical community treating Hispanic/Latino patients with blood cancer throughout the chapter area.

Work Direction:

  • Reporting to the Region Mission Director, the Manager of Bilingual Patient Access, Education and Advocacy will focus on supporting patient needs locally in terms of access support and education.
  • Acts as quarterback for individual patient access needs, including liaising with insurance carriers (public or private), employers, community and regional oncology/hematology health professionals and treatment centers, financial assistance programs, etc.
  • All data on patient needs will be captured and warehoused, providing emerging and consistent patient access challenges to inform patient services, research and policy agendas.
  • This is a data-focused, relationship-driven role which will require developed skills in problem-solving, multi-tasking, network building, volunteer development and management, advocacy, and a strong customer service ethic.
  • Successful applicants will integrate patient access support with mission delivery, including education and other programs coordination.
  • The Manager, Bilingual Patient Access, Education and Advocacy will also establish and chair a local Mission Access and Education Committee, through which they will develop key volunteer leadership and provide focused support for sustained access and education engagement.
  • Developing volunteers will also involve significant collaboration with LLS Campaign staff to ensure integration and efficiency of lead-sharing and opportunity cultivation.

Major Responsibilities:

  • Building and managing a strong network of expert resources ("expert resource network") to support Hispanic/Latino patient needs.
  • Supporting Region Mission Director in assessing the ongoing needs and gaps in access support, services, and education for patients and providers
  • Working closely with local Executive Directors and chapter staff to drive success in regional and chapter-based goals in both mission and fundraising
  • Being the primary point of contact in local field area for all bilingual patient and provider contacts and relationship building
  • Coordinating and implementing bilingual patient and provider survivorship and disease management education programs implemented in alignment with region mission plan
  • Writing grants to support local education/support programs and public policy/advocacy efforts
  • Communicates access and programs updates to Chapter Board and/or Executive Director upon request as well as regularly to Chapter Mission committees
  • Identifying, recruiting, training/developing, and overseeing LLS volunteer Mission Access and Education Committee in managing LLS chapter based support efforts such as the Patti Robinson Kaufman First Connection program (training and match facilitation); LLS support group volunteers; Ambassadors, blood cancer conferences/symposia, database management, etc.
  • Providing access support to Hispanic/Latino patients including referrals to existing LLS resources and the expert resource network, helping patients navigate insurance (including state health insurance marketplaces), financial assistance and related access programs, transportation assistance, psychosocial support referrals, and any other access needs
  • Integrating "barriers to access" questions into regular patient communication/patient services inquiries/responses. Collecting, entering, and reporting on all patient access challenge data in support of strategic plan and in coordination with Region Mission Director
  • Maintaining a robust database of contacts, stories, connections, and other strategic intelligence within region to integrate within national database
  • Developing effective community partnerships to address the Hispanic/Latino local populations
  • Collaborating with local and national Government Affairs, Research, Mission Operations, Patient and Professional Programs staff and other key LLS resources to ensure execution of mission goals
  • Educating internal and external local stakeholders on LLS Mission, with specific focus on efforts to support Hispanic/Latino patient access and advocacy work
    Working closely with Leader, Field Advocacy and Outreach to support local and national advocacy initiatives
  • Educating affinity partners (other cancer groups, community-based organizations, provider organizations, professional societies, etc.) about LLS access services to ensure patients are made aware of access support in place
  • Partnering with Executive Director and local/regional Campaign Staff to support overall local fundraising efforts by effectively integrating mission into all local activities
  • In conjunction with the Region Government Affairs Manager, Field Advocacy and Outreach Manager and Region Mission Director, coordinate and build Advocacy impact across Chapter
  • Establish, coordinate and maintain strong relationships with hematologists/oncologists, oncology nurses, oncology associations, and social workers throughout the chapter to ensure support and engagement within these groups for LLS advocacy and policy initiatives
  • Build a strong partnership with community organizations and agencies serving blood cancer in the chapter territory to identify areas for improving collaboration and referral
  • Help establish LLS as leader in cancer cures, services, advocacy, and access within local area

Position Requirements:

  • Minimum of Bachelors Degree or equivalent experience. Experience in hematology/oncology a plus
  • Bilingual in Spanish
  • Knowledge, experience, and skills in management with emphasis on strategic planning, problem solving, relationship and network building, financial management, organizational and volunteer development
  • Ability to travel within local territory and work flexible hours

Critical for Success:

  • Ability to develop collaborative relationships with healthcare facilities and community organizations
  • Ability to develop strong volunteer relationships and direction, driving success in Volunteer engagement and accountability
  • Experience or ability providing excellent customer service, issues tracking, and follow-through to ensure resolutions
  • Strong communication skills, both oral and written
  • Ability to conceptualize and articulate science-based policy goals and advocacy opportunities
  • Ability to work independently, thrive under pressure, and simultaneously move multiple tasks forward at high level
  • Experience and comfort with public speaking
  • Strong problem-solving, priority-setting, and decision-making skills
  • Proven ability to identify, recruit, and develop strong working relationships with patients, volunteers, and health care providers

Please forward resume, cover letter, and salary history (SALARY HISTORY MUST BE INCLUDED FOR CONSIDERATION):

Human Resources
Leukemia & Lymphoma Society
1311 Mamaroneck Avenue
White Plains, NY 10605

Fax: 914-821-8247
To apply on-line, go to: Manager, Bilingual Patient Access, Education & Advocacy

Phone calls will NOT be accepted.


The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting.

The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer.IND123

last updated on Thursday, January 16, 2014