How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."
Position Title: Manager, Patient Access and Education
Position Location: Arizona Chapter, Phoenix, Arizona
Serve as key local leader for ensuring blood cancer patients can access the quality, coordinated cancer care they need. Focus is on developing and managing high-performing network of patient and provider resources and providing world-class "patient concierge" service from first call to final issue resolution.
Reporting to the Region Mission Director, the Manager, Patient Access and Education will focus on supporting patients' needs locally in terms of access support and education. The Manager, Patient Access and Education will quarterback all individual patient access needs, including liaising with insurance carriers (public or private), employers, community and regional oncology/hematology health professionals and treatment centers, financial assistance programs, etc. All data on patient needs will be captured and warehoused, providing emerging and consistent patient access challenges to inform patient services, research and policy agendas. This is a data-focused, relationship-driven role which will require developed skills in problem-solving, multi-tasking, network building, volunteer development and management, advocacy, and a strong customer service ethic. Successful applicants will integrate patient access support with mission delivery, including education and other programs coordination.
The Manager, Patient Access and Education will also establish and chair a local Mission Access & Education Committee, through which they will develop key volunteer leadership and provide focused support for sustained access and education engagement. Developing volunteers will also involve significant collaboration with LLS Campaign staff to ensure integration and efficiency of lead-sharing and opportunity cultivation.
- Building and managing a strong network of expert resources ("expert resource network") to support patient needs
- Supporting Region Mission Director in assessing the ongoing needs and gaps in access support, services, and education for patients and providers
- Working closely with local Executive Directors and chapter staff to drive success in regional and chapter-based goals in both mission and fundraising
- Being the primary point of contact in local field area for all patient and provider contacts and relationship building
- Coordinating and implementing patient and provider survivorship and disease management education programs implemented in alignment with region mission plan
- Writing grants to support local education/support programs and public policy/advocacy efforts
- Communicates access and programs updates to Chapter Board and/or Executive Director upon request as well as regularly to Chapter Mission committees
- Identifying, recruiting, training/developing, and overseeing LLS volunteer Mission Access & Education Committee in managing LLS chapter based support efforts such as the Patti Robinson Kaufman First Connection program (training and match facilitation); LLS support group volunteers; Ambassadors, blood cancer conferences/symposia, database management, etc.
- Providing access support to patients including referrals to existing LLS resources and the expert resource network, helping patients navigate insurance (including state health insurance marketplaces), financial assistance and related access programs, transportation assistance, psychosocial support referrals, and any other access needs
- Integrating "barriers to access" questions into regular patient communication/patient services inquiries/responses. Collecting, entering, and reporting on all patient access challenge data in support of strategic plan and in coordination with Region Mission Director
- Maintaining a robust database of contacts, stories, connections, and other strategic intelligence within region to integrate within national database
- Developing effective community partnerships to address underserved local populations
- Collaborating with local and national Government Affairs, Research, Mission Operations, Patient and Professional Programs staff and other key LLS resources to ensure execution of mission goals
- Educating internal and external local stakeholders on LLS' Mission, with specific focus on efforts to support access and advocacy work
- Working closely with Leader, Field Advocacy and Outreach to support local and national advocacy initiatives
- Educating affinity partners (other cancer groups, community-based organizations, provider organizations, professional societies, etc.) about LLS' access services to ensure patients are made aware of access support in place
- Partnering with Executive Director and local/regional Campaign Staff to support overall local fundraising efforts by effectively integrating mission into all local activities
- Help establish LLS as leader in cancer cures, services, advocacy, and access within local area
Minimum of Bachelor's Degree or equivalent experience. Advanced degrees in health/business disciplines a plus (e.g. MBA, MSW, MPH, RN). Experience in hematology/oncology also a plus
Ability to develop collaborative relationships with healthcare facilities and community organizations
Knowledge, experience, and skills in management with emphasis on strategic planning, problem solving, relationship and network building, financial management, organizational and volunteer development
Experience or ability providing excellent customer service, issues tracking, and follow-through to ensure resolutions
Strong communication skills, both oral and written
Ability to conceptualize and articulate science-based policy goals and advocacy opportunities
Ability to work independently, thrive under pressure, and simultaneously move multiple tasks forward at high level
Experience and comfort with public speaking
Strong problem-solving, priority-setting, and decision-making skills
Proven ability to identify, recruit, and develop strong working relationships with patients, volunteers, and health care providers
Ability to travel within local territory and work flexible hours
For consideration, please forward cover letter with resume and salary history (SALARY HISTORY MUST BE INCLUDED FOR CONSIDERATION), to:
The Leukemia & Lymphoma Society
3877 N. 7th Street, Suite 300
Phoenix, AZ 85014
To apply on-line, go to: Patient Services Manager - Arizona Chapter
"The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting. The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer."