Information Specialist, Patient Access & Education
How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."
Position Title: Information Specialist - Patient Access & Education
Position Location: National Office, White Plains, NY
- Option for remote location will be considered
- Some travel required
- Within prescribed protocols, responds to public/professional 800# and electronic inquiries received by The Leukemia & Lymphoma Society, offering current and accurate disease, treatment and coping information on blood cancers.
- Offers appropriate referrals to outside organizations when needed.
- Assists in the maintenance of the blood cancer resource directory and monitors discussion forums on the LLS website.
- Documents each inquiry in the IRC caller database noting caller's questions and the response in the appropriate fields.
- Educates callers about clinical trials and conducts searches when appropriate.
- Keeps current on blood cancer risk factors, diagnosis, treatments and coping strategies.
Major Position Responsibilities:
- Using prescribed protocols, give accurate, current information on risks, diagnosis, treatment, rehabilitation, follow-up care and medical referrals to patients, their caregivers, health professionals and the general public.
- Within defined guidelines offer to schedule and conduct proactive follow-up calls to patients and caregivers to provide further navigation towards access to care or services..
- Complete an electronic record of the call, delineating all details of each inquiry, response, action taken, and resources used.
- Ascertain demographic information from caller or electronic record.
- Maintain confidentiality at all times.
- Refer callers to additional community resources.
- Conduct clinical trials searches for IRC callers using a search tool customized to assist in finding blood cancer trials
- Performs other related duties as assigned.
- Keep current on developments and trends related to detection, treatment and research regarding blood cancers by attending continuing education lectures and/or classes or using self-learning materials.
- Submit abstracts to professional organizations for presentation as requested.
- Represent IRC at professional meetings as requested.
- Thorough working knowledge of medical terminology
- Solid computer and data entry skills
- Excellent oral and written communication skills
- Excellent organizational skills
- Proven ability and/or experience to follow precise directions, to deal professionally and sympathetically with cancer (or other life threatening illness) patients and their families and to be calm under pressure
- Professional demeanor required
- Previous experience in the field of oncology preferred
- Must be able to navigate multi-sources of information
- Fluency in Spanish is a plus.
- BSN, MSW, or Masters in Health Education or an equivalent combination of experience/education
- Three years of previous work experience in a medical facility dealing with patients, or phone interviewing and/or information giving experience in a medical setting.
Please forward resume, salary history, and cover letter to:
The Leukemia & Lymphoma Society
1311 Mamaroneck Avenue
White Plains, NY 10605
To apply on-line, go to: