Director, Patient Access Solutions

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer."  At LLS, employees take our mission seriously.  Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality:  Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."

Title: Director, Patient Access Solutions
Location: NYC Metro - White Plains, NY
Department: Mission Operations

Summary:   The Director of Patient, Access Solutions is a key role, focused on working cross-functionally with policy, education and field based staff to eliminate access barriers for patients.  This leadership position will be accountable for the management of the LLS co-pay assistance program, work to grow and manage the expansion of the current LLS travel assistance into a sustainable long term program for patients, and to identify, implement and manage new LLS patient access programs.  The Director of Access Solutions is responsible for monitoring patient needs and establishing new programs for expanded patient support, such as, in home care. The Director of Access Solutions will be responsible for ensuring compliance with all current and future Federal regulations as they pertain to all patient related programs.

Reports to: Vice President, Mission Operations
Supervises: Manager, Patient Access Solutions and other staff, as assigned

Duties and Responsibilities: 

  • Manage the LLS Co-Pay program to ensure alignment with LLS' current and future strategic plan and Mission.
  • Accountable for day-to-day Co-Pay program operations to include analysis of program data and utilization of the program.   Develop detailed analytic reports and other management-related reports on an ongoing basis.  
  • Work with Co-Pay vendor to develop and implement a new co-pay database platform.  Partner cross-functionally to integrate the new database with LLS' internal database systems.
  • Manage external vendor relationship. 
  • Responsible for identifying  program efficiencies, and recommending ongoing program improvements.
  • Keep current with Federal regulations to ensure that the program is administered in compliance with LLS' Office of Inspector General (OIG) Opinion and LLS Standard Operating Procedures.
  • Anticipate changing regulatory environment by building and maintaining a robust knowledge of trends as they relate to Federal co-pay programs.
  • Work collaboratively to identify new initiatives to facilitate greater access to patients. 
  • Responsible for the optimization of the LLS travel assistance program, both nationally and regionally.  Establish policies and procedures for local chapter travel programs to ensure uniform execution across all chapter and regions.
    Supervise the Manager, Patient Access Solutions and other staff as assigned.  Develop career path for direct report (s).
  • Maintain a working knowledge of the LLS mission and programs to promote the field and campaign fundraising initiatives.
  • Perform other related duties as assigned.

Education & Experience Requirements: 

  • Bachelor's degree required.  Master degree preferred. 
  • Bachelor's degree and minimum of 7 years experience managing Patient Assistance Programs
  • Master degree and 5 years experience.

Position Requirements: 

  • In-depth understanding and prior experience with the development and execution of Patient Assistance Programs.
  • Strong understanding of commercial and federal reimbursement systems.
  • Strong problem-solving, priority-setting, and decision-making skills.
  • Ability to manage multiple projects and move projects forward in timely fashion
  • High degree of organization and attention to detail.
  • Strong communication skills, both oral and written.
  • Ability to work independently or collaboratively.
  • Demonstrated staff management and development  capabilities.
  • Ability to work successfully in a cross-functional team, including interpersonal skills to foster collaboration and succeed in a highly matrixed environment. 
  • Excellent computer skills in Microsoft Office, including Word, Excel, PowerPoint, and Access.

Physical Demands & Work Environment:

  • Physical demands are minimal and typical of similar jobs in comparable organizations
  • Work environment is representative and typical of similar jobs in comparable organizations

Interested candidates should submit thoughtful cover letter with resume and salary history/requirements as well as a writing sample (attachment or can include a link to published work)
Reference ? Director, Patient Access Solutions

The Leukemia & Lymphoma Society
Attn: Human Resources
1311 Mamaroneck Avenue, Suite 310
White Plains, NY 10605
Fax: (914) 821-8247
Online: Director, Patient Access Solutions

last updated on Tuesday, August 12, 2014